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Aspasia combines a strong HR background with the practical experience of working in retail, both as shop floor assistant and store manager in her student days. She is a graduate of King’s College, London, earning her Masters in Human Resource Management & Organisational Analysis. |
| She then joined one of Cyprus’ biggest fashion
brand importers. Her responsibilities included recruitment and training
of shop floor staff, to maintain the high standards the business
demanded. She created customer service training material, delivered the
training and monitored on-going implementation of the training. Wanting
to extend herself beyond customer service training Aspasia joined
PeopleAchieve in 2008. She specialises in customer service processes, effective telephone communication, emotional intelligence, communication skills and culture change processes. To create deep and lasting performance improvements for her participants, Aspasia uses practical aspects of emotional intelligence in her training. She has worked in high-profile projects both in Cyprus and the Middle East, for multi-nationals. She is a guest at conferences, where her lively presentation style has captivated large audiences. Aspasia’s appearances at TV shows give her the chance to share her knowledge with the general public. She also does that through her various publications. In addition, Aspasia is now towards gaining her PhD in Human Resource Management, focussing her research on emotional labor and its relationship to job satisfaction, development, and burnout. She is researching the concept of emotional labor in the Cyprus Banking Industry. Beyond that, Aspasia always loved writing. She has written a novel that will be published soon. Aspasia is a team player. Whether at work, in her role of Programme Director at PeopleAchieve, or in her private Aspasia knows how to bond with those around her, create a warmth that all can share in, and motivate everyone to work towards common goals. Her work matches her personal values, as she enjoys being with people and always wanted to make a positive contribution to others. An enthusiastic reader, in her spare time she follows the latest trends in HR, training and business. |
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