Newsleter

Topics Overview

1. People with Passion

2. The E of A.C.H.I.E.V.E (Effective Relationships)

3. Bystander Apathy

4. Mystery Shopping (find out what's happening to your customer)

5. Handling objections

6. The memorable trainer

7. Programmes to assist your achievements

Topics

1. People with Passion

We interview Mr Dickran Ouzounian, Managing Director of Dickran Ouzounian & Co. Ltd. to find out how Toyota maintains its high standards of customer service and quality.
Read more...

2. The E of A.C.H.I.E.V.E (Effective Relationships)

Continuing with the A.C.H.I.E.V.E model for excellence Peter Andreou looks at some techniques that build effective relationships.
Read more...

3. Bystander Apathy

What happens when we should take action and don't.
Read more...

4. Mystery Shopping (find out what's happening to your customer)

Ensure high levels of customer satisfaction.
Read more...

5. Handling objections

Tips on handling objections, encountered during sales..
Read more...

6. The memorable trainer

How to create training that can be remembered and implemented.
Read more...

7. Programmes to assist your achievements

PROGRAMMES	DATE
Professional Telephone Communication (Greek)	15 January
Performing Under Pressure (Greek)	29 January
Emotional Intelligence (Greek)	26- 27 February
The Art of Communication (Greek)	3-4 March
Effective Negotiation Skills (Greek)	6-7 March
Time & Performance Management	13-14 March
Techniques to Generate New Ideas and Solve Problems in the Workplace	27 March
Professional Receptionist (Greek)	8 April
Coaching for High Performance (Greek)	16 - 17 April
Ôhe Power of Professional Selling (Greek)	6-7 May
The Effective Secretary - Organisational & Communication Skills (Greek)	15-16 May
Effective Complaint Handling Strategies (Greek)	27 Ìay
Presenting with Impact	10-11 June
Train the Trainer	12 June