Topics Overview 1. Editor's Message 2. The I of A.C.H.I.E.V.E 3. People with Passion 4. How healthy is your company culture? 5. Assessment Tools 6. Dress for Success 7. The Human Resource Manager's Corner - Maria Demetriou - Miranda Ioannidou 8. Dealing with an irate customer 9. Special offers for your TMI diary set 10. A new member of the PeopleAchieve Team 11. Programmes to assist your achievements Topics 1. Editor's Message Read more... 2. The I of A.C.H.I.E.V.E The I of A.C.H.I.E.V.E stands for Innovation. Peter Andreou looks at how we can be innovative in our own lives. Read more... 3. People with Passion Due to her love and passion for her work Anna Pitta managed to work with 14 different General Managers. She held the position of the Executive Secretary at Cyprus Hilton since 1967. Read more... 4. How healthy is your company culture? Many of today's successful companies invest so much of their time and money in improving their corporate culture? Why? The answer is simple: "They have seen the benefits". Read more... 5. Assessment Tools Find out more about Assesment tools and how you can use them in your organisation. Read more... 6. Dress for Success The way people present themselves has a direct influence on how others perceive their competence, professionalism and creativity. People buy images before products and that includes the image of your company, or your image! Read more... 7. The Human Resource Manager's Corner Miranda Ioannidou from Nielsen and Maria Demetriou from Mallouppas & Papacostas tell us how challenging their jobs are and what they enjoy most. 8. Dealing with an irate customer Whatever your job is, occasions may well arise when you will have to deal with an irate customer. Here are some suggestions for effective handling of these difficult encounters. Read more... 9. Special offers for your TMI diary set Order your Time Manager dated products for 2007, before November 1st and receive a discount. Read more... 10. A new member of the PeopleAchieve Team Meet our new team member Elena Pantazidou. Read more... 11. Programmes to assist your achievements PROGRAMMES DATE Professional Telephone Communication (Greek) 18 September Emotional Intelligence (Greek) 25 - 26 September Techniques to Generate New Ideas and Solve Problems in the Workplace 27 September Performing Under Pressure (Greek) 4 October Effective Interviewing Techniques (Greek) 10-11 October The High Performance Strategic HR Executive (In association with CYHRMA) 10-11 October Effective Negotiation Skills (Greek) 16-17 October The Effective Secretary - Organisational and Communication Skills (Greek) 24-25 October Publicity starts with a Powerful Press Release 6 - 7 November Effective Complaint Handling Strategies (Greek) 8 November Coaching for High Performance (Greek) 13-14 November The Art of Communication (Greek) 20-21 November Time and Performance Management 4-5 December Professional Receptionist (Greek) 6 December Presenting With Impact 11-12 December

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