Why needed

Improving Business Performance is one of the key objectives of any manager. Whether managing a company or a department, the challenge is always there. The challenge is also being made greater by the increased competition in the market. Last year’s performance level is no longer good enough to drive this year’s success. Furthermore, company stakeholders are always pushing (and expecting) for better & better performance.

A highly practical programme that will take managers through a structured process of improving the performance of their department/company. Managers will not only learn the methodology but will have the opportunity to apply the methodology to their own department/company.
By the end of the workshop, managers will have created an action plan of what will be improved, how it will be improved and how this improvement will be measured for their own department/company.

Who should participate

Senior Managers and Departmental Managers who wish to improve their organisation’s or department’s business performance especially during these challenging times.

Dates, Venue, Language

• 20 - 21 April 9:00am - 5:30pm
• Lunch break at the venue: 1:00pm - 2:00pm both days
• "The Cyprus Hilton" Hotel, Nicosia
• English
• Programme Directror: Barry Kyriacou

Upon completion of the programme the participants will be in a position to:

• Understand that improvement initiatives must be derived from the organization’s Strategy
• Identify which are the Value adding process and focus on them
• Set improvement targets
• Analyse a process by mapping it out
• Improving the effectiveness of processes
• Monitor improvements through key Performance Indicators Create effective action plans
• Become aware of the most successful performance management tool of today, the Balanced Score Card

What the programme will cover:

• Creating business results Linking performance to strategy
• Value Adding Processes Defining targets for Improvement
• Process Mapping Change Management
• Methodology for Process improvement
• Key Performance Indicators
• Performance Dashboards Effective action Plans
• Overview of the Balanced Score Card System
  

Analytical Programme

Introduction

• Programme logistics & contents.
• Programme Objectives
• The importance of managing Business Performance
• Starting with the company’s strategy
• 3-step formula for creating Business results
• Strategy Considerations
• Discussion – What is your company’s Strategic Intent?

Value Adding Processes

• My department’s Strategic purpose in the organisation
• Main processes needed to deliver on my department’s Strategic purpose
• Definition of “Value-adding” processes
• How to identify them
• Workshop: participants list their department’s main processes and them identify which of those processes are Value-adding processes

Defining Targets/Goals

• Purpose of Targets
• Targets as the starting point to improving Business Performance
• The methodology of setting SMARTER goals
• Latest developments in setting goals
• Achievable/stretched Goals
• The significance of the Time element
• Workshop – practice in SMARTER goals
• Process for selecting the right Targets

Process Mapping

• What Process Mapping is
• Methodology for creating a process map
• Process steps, time & resource specification
• Examples of process maps
• Workshop: each participant practices in creating process maps by creating process maps for some of the department’s
• Value-adding processes identified earlier in the day.

Setting Targets for Performance Improvement

• Need to measure current performance
• Workshop: each participant specifies Improvement targets for their department’s main processes
• Presentation of examples and discussion

Day 2
Change Management

• Review of day-1
• Competition is forcing companies to improve
• Improving is a form of Change
• Why do humans react to change?
• Organisational Life Cycle – Examples from Microsoft, IBM, GM, etc
• The 7 elements to successful Change

Process Improvement methodology

• 6-steps to improving a process
• Identifying areas of largest possible improvement potential
• Exercise: Participants practice the methodology on one of the processes identified at yesterday’s workshops.
  

Key Performance Indicators

• Definition of KPIs
• Purpose & advantages of using KPIs
• Guidelines for selecting the right KPIs
• Lag & Lead Measures
• Creating a Performance Dashboard of KPIs
• Exercise: Participants create a Performance Dashboard for their department

Effective Action Plans

• Main elements of an effective action plan
• Explanation of the purpose & meaning of each element
• Presentation of an Action plan template
• Action plans as an effective monitoring tool
• Workshop: Each participant practices creating an improvement action plan for some of the processes identified the previous day. 
• Presentation of examples & discussion

The next step – Balanced Score Card

• Overview of the Balanced Score Card system
• The four business perspectives
• Benefits of implementing the BSC
• Roadmap to implementing the BSC
• Review of main issues
• Closing
  

Investment

• Investment : €675+ VAT less € 266 subsidy per person provided the HRDA criteria are met.
• This includes the two-day programme and workbook
• For Group Discounts please call us
• Cheques to be issued to: PA PeopleAchieve Ltd
• Cancellations within 3 working days of the programme are liable for the full fees
• Substitutions are welcome