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Professional Telephone Communication (Greek)

Correct use of voice, phraseology, telephone, techniques and etiquette.
15 September


Effective Delegation (Greek)

Develop your people and yourself through Effective Delegation
21 September


Winning New Customers through the Fear Free Prospecting and Self Promotion Workshop (Greek)

If your sales are not at the level they should be, you probably need to deal with Sales Call Reluctance®.Α sale is never lost. It just goes to a competitor
28-29 September

 


Advanced Negotiation Skills

Excel in negotiations with in-depth planning, investigation of needs and defusing your opponent’s tricks, ploys and gambits.
5-6  October


Effective Performance Appraisals(Greek)
Solidify the relationship with your employees and ensure better results through an Effective Performance Appraisal
14 October


Emotionally Intelligent Leadership (Greek)
Lead for success by applying the most appropriate leadership style. Use your personal strengths and better understanding of each situation to lead more effectively
19-20 October


Effective Supervisory Skills (Greek)
Knowledge and Practical skills for Effective Supervision
20-21 Οctober 


The Effective Secretary - Organisational & Communication Skills (Greek)
By having a common goal-focussed approach with your manager, this programme will help you plan and increase time for a more productive co-operation between you and your manager.
26 October


Retail Sales Techniques ( Greek)

Knowledge and practical techniques that lead to Succesful Retail Sales
2-3 November

 


The Art of Communication (Greek)

Expressing views and needs correctly and handle conflicts confidently.
16 November


HR Department : Its Role in today’s Organisations(Greek)

Practical methods, tools and techniques of dealing effectively and with HR issues, ensuring the best practices are  adhered
23-24 Νovember


Quality in Customer Service (Greek)

Create a memorable experience for your customers  by providing Quality Customer Service. Exceed customer's expectations and win their commitment and loyalty.
25 November

 


Effective Complaint Handling Strategies (Greek)
How to use complaints and service problems, as a strategic tool to increase business and achieve higher customer satisfaction as well as loyalty.
1 December


Time & Performance Management
Learn techniques that will assist you handle paperwork effectively, deal with interruptions, determine individual goals and establish priorities.
2-3 December


Powerful Presentation Techniques ( Greek)
Techniques and individual coaching in preparing and delivering high impact presentations in a variety of ways.
8-9 December




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