Why needed

In the modern business environment, recently promoted managers face many challenges and demands. In order to be able to successfully handle these challenges and demands, they must have a good knowledge of some basic management skills. The better their competency level is, the more effective they are and the better the results they deliver.

This programme covers the two major areas that managers have to deal with, People Management and Work Management. It is offered either as a 3-full day programme or a series of 6 half-day sessions.

What the programme will cover

• Departmental Vision and Values
• Change management
• Key performance Areas
• Goal Setting
• Problem Solving and Process Improvement
• Prioritising tasks & Time Management
• Working as a team
• Effective communication
• Motivation

What is accomplished:

As a result of the programme, individuals will be better able to:

• Recognise the different skills required to manage and lead a team
• Decide their department’s Vision & Mission
• Appreciate the importance of Change and plan for it
• Specify their department’s Key Areas of operation
• Learn how to set effective Goals
• Be able to handle and solve problems with greater success
• Better organise their time so they accomplish more
• Appreciate the needs and expectations of their staff
• Increase staff performance through constructive feedback
• Increase staff motivation
• Increase effective communication within their team
• Handle difficult staff and arguments