Why needed

There is no doubt in any professional’s mind that companies need to continuously improve in order to stay in business. There is a constant effort to improve productivity, efficiency, costs, quality, customer satisfaction, and the list goes on. In fact, it is only by improving performance on the above business aspects that managers and staff justify their existence within the organization.

However, how is it that some companies seem to be able to improve performance at faster rates than others. One of the main reasons is that their performance is measured and continuously improved in a structured and planned way. Focusing on value-adding activities and continuously improving them, is the Key. This programme enables managers and staff to identify the activities that add value, measure them and improve them in a planned way.

What the programme will cover

• It all begins with the company’s strategy
• Change Management
• Business value-adding activities
• Key performance indicators
• The process improvement cycle
• Goal setting
• Problem solving tools
• Obtaining buy-in from staff
• Rewards for performance
• Introduction to The Balanced Score Card

What is accomplished:

As a result of the programme individuals will be better able to:

• Appreciate the need for a Performance Management system
• Motivate staff to support improvement activities
• Identify the value adding processes of their company/department
• Set Key performance indicators
• Set up a performance measuring system
• Plan improvements in a structured way
• Set SMART goals
• Overcome problems
• Appreciate the importance of rewarding performance
• Become aware of the Balance Score Card
• Make continuous improvement part of everyday working life