Set Vision and Goals of Process Change

This stage will set the desired outcomes of the entire process. Thus a clearly defined vision will be formulated, with specific business goals that the process will achieve. Ways of communicating  this vision at all levels will be agreed upon, as well as measures to assess progress towards the desired vision. Go Back



Examine, Investigate & Research

To assess the activities that are needed to move the organization towards the vision, we will examine, investigate and research what currently happens in your organization. Depending on your needs we will draw from a wide resource of “PeopleAchieve” tools, such as tailor made questionnaires, tests, mystery shopping, on-site observations and interviews.

To ensure the effectiveness of this stage we will communicate with the staff so that they feel open, comfortable and committed throughout the research. Go Back


Align, Coach and Prepare the Management

To ensure that the desired results are achieved it is essential for managers to understand the key role they play in the process and feel committed to it. This is the objective of this stage. Managers will also be listened to, worked with and coached to enable them to overcome any barriers to change what they may face Go Back




Logistics, Customisation, Tailoring and Planning

Based on the needs identified in the research phase we will design specific targeted training for your people, to meet your objectives that we have agreed together. With you we will plan the logistics such as dates and venues so that the organization is still fully functional, while some staff is on training. Go Back





Training and inspiration.

The training will be conducted by one of our hand picked programme directors . The delivery will be in a non-threatening, humorous and highly participative manner to enhance learning. It will be directly related to the Organisation and will respect all individuals and interests in the room.  Both the style and the content are designed specifically to enable audiences to accept strong messages about their attitudes and behavior. Go Back



Reinforcement, Evaluation, Reward and support

Working with you we will focus on moving the desired changes forward. We may use internal marketing campaigns, reward and recognition tools and specially designed operation manuals. We will closely monitor the results based on the measurement agreed upon in the first stage. Action plans drawn up by the staff in the training sessions will also be monitored and coaching will be given to those who are experiencing tough challenges in bringing about the changes. Go Back


Implementation and advice

At this stage, having monitored the progress of the changes we will fine tune action plans that will enable your organization to carry on reaping the benefits of the process. Go Back






Numbers, Measurement and Return of Investment

We are committed to helping you achieve the business changes and financial benefits that you want and specified in the first stage and then any additional desired changes that come out of the process. At the end of the process we will ensure that that has been achieved, using a range of measurements. Go Back