Hi!  My name is Christina O’Neill and I would like to introduce myself to those who don’t know me.  I had been working for Peter Andreou Group since 1996 as Programme Director specializing in the areas of Service Recovery Strategies, Complaint Handling, Branded Customer Service, Problem solving techniques and Culture matters within the organisation.

In 2000 I left for London, to work in service management. From that position I acquired a different and valuable insight into the industry. Recently I returned to Cyprus, to the world of training and consultancy at the Peter Andreou Group,